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Dreamvacaa

Grievance redressal

Something went wrong with a booking

Tell us what happened and we will take it up with the operator. We stay responsible for your booking regardless of who fulfilled it — you deal with us, not with them.

What went wrong?

Your name, email and phone are shared with the operator because ONDC requires a contact of record on every grievance. Nothing else about you is sent.

Grievance Redressal Officer

Amit Tyagi

amit@fundos.solutions · +91 74001 60348

Acknowledged within 48 hours, resolved or escalated within 15 days.

You can also escalate directly to this officer at any point, without going through the form.

For bookings made over the ONDC network, complaints are raised through ONDC’s Issue and Grievance Management protocol and carry the same clocks. Our network disclosures are published at /ondc. For anything not about a specific booking, use contact.

Raise a complaint · Dreamvacaa